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Everything you need to get the most out of Cleaner Network, whether you’re a customer or a cleaner.
Select a topic below to find guides, FAQs and useful resources.
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Quick answers to some of the most common questions.
Search for a cleaner in your area, choose a time that suits you, and confirm your booking — payment is taken securely online at the time of booking.
Each cleaner sets their own hourly rate, which is shown before you book. The total cost, including any service fee, is always displayed before you confirm.
Payments are made securely online through the app using a debit or credit card, or Apple Pay, when you confirm your booking.
Yes — you can reschedule or cancel a booking from your account. Check the booking details for any applicable notice period.
Cleaners go through our verification process before they can accept bookings on Cleaner Network — see our Policies and Safety page for full details.
Contact our support team as soon as possible with your booking details and we'll help put things right.
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