Help Centre

Policies and Safety

A safe, trusted and transparent platform for customers and cleaners.

At Cleaner Network, the safety, security and trust of our community come first. This page outlines our key policies and the measures we have in place to keep everyone safe.

A cleaning spray bottle, green cloth and Cleaner Network mug on a kitchen counter

Our commitment

We are committed to creating a safe, fair and positive experience for everyone on Cleaner Network.

Safety first

We take proactive steps to protect customers and cleaners.

Trusted community

We verify cleaners and encourage honest reviews.

Clear policies

Our policies set clear expectations for all users.

Fair and respectful

We promote a positive, respectful and inclusive community.

Cleaner profiles and verification

Cleaners on Cleaners Network are independent and create their own profile.

  • Passport or ID (identity verification)
  • References from previous customers
  • Police/background checks (where available)
  • Proof of insurance
  • Photos and a description of their experience and services
A verified Cleaner Network cleaner smiling, holding a tablet

Once we have reviewed the information uploaded, we may display a "Profile Reviewed" badge on the cleaner profile. This indicates that the documents have been checked by our team, but cleaners remain independent service providers.

Home safety measures

We provide guidance and tools to help customers and cleaners stay safe.

  • Share clear access instructions
  • Keep pets secured when required
  • Inform cleaners of any specific risks (e.g. alarm systems, stairs)
  • Communicate through the platform for a clear record
  • Report any safety concerns immediately
A chalkboard sign reading 'A safe home is a happy home.' beside a houseplant

Insurance and liability

Cleaners on our platform are independent and must provide their own insurance.

  • Cleaner Network does not provide insurance for cleaners
  • It is the responsibility of each cleaner to have their own valid insurance (e.g. public liability insurance)
  • We encourage cleaners to show their insurance details to customers, to provide trust and peace of mind
  • Customers may ask to see a cleaner insurance before booking
  • Cleaner Network is not liable for any loss, damage or injury arising from a clean, except where required by law
A small wooden house model with a green shield and checkmark icon

Code of conduct

We expect all users to treat each other with respect and professionalism.

  • Be polite, honest and reliable
  • Respect people's homes and belongings
  • No discrimination, harassment or abusive behaviour
  • Communicate clearly and promptly
  • Follow our platform guidelines
A note card reading 'Respect, Reliable, Professional, Always' on a desk

Privacy and data protection

Your personal information is handled securely and in line with data protection laws.

  • We only collect the information we need
  • Your data is stored securely and never shared with third parties without consent
  • You can manage your data and account settings at any time
  • See our full Privacy Policy for more details
A laptop displaying a green padlock icon and the text 'Your data is secure'